How to Contact Valorant Riot Support - Create Support Ticket
Riot Games is a company that has a solid base for users. Considering that they have been running League of legends for over 11 years now, there’s a good foundation for addressing support issues within the company. Therefore, if you ever find yourself having issues with your experience in Valorant, there are steps you can take to contact the Valorant support team.
How to contact Valorant Customer Support
Valorant Customer support is available to all Valorant players as a part of Riot games. Players can send a support request to Valorant customer care in a variety of ways. However, the best way to do this is by submitting a ticket on the official website.
To create a ticket, you’ll need to log in to your official Riot Games account that you use to sign in when playing the game. Support tickets can be created on a variety of topics. Choosing the right topic for your ticket is your best bet towards fully resolving the issue you’re contending with. The topics range from bugs, technical issues to reporting cheaters.
The Riot Games support team is responsible for solving over 3 million annual tickets with customized apps built on the Zendesk platform with automation. There’s a bot that is responsible for solving tickets in less than 30 seconds. If your issue is simple enough, the bot can help you resolve it in just less than 30 seconds.
Before submitting a ticket, it's super important to check the FAQ section in case your issue can be fixed through the contents within that. The suggested guides are also useful if you want to avoid wasting your time. The responses are usually updated on the website and via email. On the website, it says it takes up to 24 hours depending on the nature of your request. However, this usually takes less than 12 hours in our experience.
How to Create a Valorant Ticket
- Visit the official Valorant Support website
- Sign-in from your account
- Check the Valorant Basics and FAQ to find out if there’s an existing answer for your query
- If that doesn’t solve your issue, head over to the drop-down list and choose the relevant problem from the website
- If you still can’t find your query, scroll down and select “Can’t find what you’re looking for? Submit A Ticket”
- Choose the request type that is best suited to your issue
- In the Description Box, enter all the necessary information requested of you
- Attach the supporting images and documents within the attachment section
- Finally, click on Submit
After the final step, exercise some patience and sure enough, you’ll get a useful response.
Depending on the nature of your response, you can follow further steps, or indicate that your request has been resolved. It normally takes a few days for Riot Support to respond to these tickets.
Valorant Support is usually done in-house, meaning that the request isn’t sent to some generic customer support firm. This makes them more reliable and likely to resolve your issues accordingly.
